Terms of Service

ECET ("we", "us", "the platform") provides booking, access, and communications software to UK business centres. The business centre that invited you to sign in (the "Building") is your Subscriber. They are the data controller for your account; we are the data processor.

Where this document refers to "your Building", your Building's name and contact details are visible inside the app at Profile → Contact us.

Your account is for your use only. Don't share credentials, entry cards, or sign-in QR codes with anyone else. The Building can revoke access at any time, including without notice if abuse is detected.

Bookings, cancellations, and access events are logged. Your Building can see all of these. Logs are retained while your account is active and for a reasonable period afterwards (typically 7 years for tax/accounting purposes — see the Privacy Policy).

Your Building sets the booking rules — opening hours, cancellation windows, refund policies, out-of-hours pricing, hour pools. These are shown to you in the app and can change. We'll surface material changes (e.g. a tighter cancellation window) before they take effect.

We are a tool — not a payment processor, accountant, or tax adviser. ECET records and presents the figures your Building enters (rent, hours, extra hours, VAT) and can generate an invoice or reminder from them, but we do not take payment, and we do not set, check, or advise on any amount or its tax treatment.

Your Building is solely responsible for the charges it raises through the platform — including the accuracy of any rent or fee, whether and how VAT applies, the correctness of each invoice, and its own tax filing and record-keeping. Settlement for rent, hours, extra hours, or any other charge is strictly between you and your Building, in line with your arrangement with them (typically a monthly invoice, paid in your usual way).

You agree not to:

• Try to access another company's data, even if you spot a way to.
• Reverse-engineer or attempt to bypass the booking, access, or auth system.
• Spoof sign-in events (photographing a QR code, sharing sign-in stickers, etc.). Suspected fraud is reported to your Building.
• Upload malicious content, automate bookings via scripts, or otherwise degrade service for other users.

We aim for high availability but don't guarantee uninterrupted service. Maintenance is announced inside the app where possible. We may release updates that change features at any time; we'll keep you informed about anything that materially changes how you use the platform.

Nothing in these terms excludes liability that can't be excluded under UK law (death or personal injury caused by negligence, fraud, etc.). Subject to that, our liability for any claim arising from your use of the platform is limited to the fees your Building paid us for the service in the 12 months before the claim.

You can stop using the platform any time — close your account from Profile or ask your Building to remove you. Your Building can also remove you. We retain logs and audit trail for up to 7 years where we have a legitimate basis (tax, dispute resolution).

These terms are governed by the laws of England and Wales. Disputes are handled in the courts of England and Wales.

For platform questions, contact your Building first (most queries are theirs to handle). For data-protection or platform-bug questions, contact us via the email shown in the Privacy Policy.